User segments - How to add user to more than one segment?

  • 11 October 2022
  • 3 replies
  • 24 views

Badge

I would like to add users to multiple segments. As of now, it seems that is not possible!?


3 replies

Userlevel 7
Badge +13

@bildestravito you can add new segments via the Features board -- these can either be user segments or company segments.

User segments only allow for a user to belong to one. Dynamic company segments are based on matching criteria. Can you help better understand what you’re trying to achieve?

Badge

Hi Scott. - And thanks for the explanation. - That was also my conclusion of current capabilities. Based on activity in-app, we have an list of users, categorized as power-users (engaged with the right actions above a certain threshold) - These I wanna put in the ‘Power user’ segment (User segment in Productboard). - We are an Enterprise SaaS Platform, so we have lot of different roles/personas, with very different jobs. For each persona-type e.g. ‘Creator’, we wanna have a User segment to add them. - I know we could probably use tags for this, but the case is, that User segment could be dynamic in nature, why it wouldn’t be ideal putting tags on users with.

I would expect the opportunity to do a one to many relationship, regarding end-user and User segment.

Userlevel 7
Badge +13

Thanks for sharing @bildestravito I’ll pass that along to our team as feedback.

Reply