🤖 Often the feedback and requests product teams centralize in Productboard focus on the negative, like customer painpoints and shortcomings of today’s product. It means too often we miss out on hearing what customers love about our product!
Capturing customer love and sharing it with the team is a great way to celebrate successes and boost morale, identify your product’s value propositions in customers’ own words, and identify fans of your product who might provide a testimonial, take part in beta programs, or join your customer advisory board.
👉 With Productboard’s new sentiment analysis it’s easier than ever to surface and share this customer love with your team!
- Productboard can now intelligently detect the sentiment in each feedback note
- Filter by sentiment (positive, negative, neutral) to zero in on customer love (or else your customer’s greatest painpoints)
- Combine your sentiment filter with other filters (such as product area, customer segment, or topic) and save it as a view. Then share with colleagues.
👋 Interested in trying out sentiment analysis? Productboard customers on the Scale and Enterprise plans can now sign up for the private beta.