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Productboard's AI languages

  • 22 January 2023
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Hi community,

 

What languages are Productboard’s AI based on? Only English?

I mostly talking about “finding insights in messages (from Saleforce, ZenDesk, etc.)” capability.

Oleksandr

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Best answer by dominik.ilichman 27 January 2023, 11:29

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Hi Oleksanrd, I am working with the team at PB on ML/AI functionalities. So far we have in production 3 functionalities - smart topic detection, smart suggestions, and sentiment analysis (beta). The first two support feedback in English only, the last one supports all major languages but for non-English notes the performance is lower because the model was trained on English content. In future, we intend to extend the language support but it is not on our radar for 2023. 

I am happy to jump on a call if you have other questions regarding the ML capabilities. 

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