November 2022 - Customer education events

  • 2 November 2022
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Hello, Product Makers! 👋

Diana from Customer Education here, with next month’s exciting array of hands-on clinics, live trainings, drop-in office hours and more.

NOTE: Did you hear the news? Live trainings have been moved to our Productboard Academy! We recommend logging into Productboard before accessing the Productboard Academy for the first time. 

 

Weekly events

 

Every Thursday: Productboard Coaching Office Hours

Formerly known as “Live Productboard Coaching”

Want to ask our team of Customer Success experts about how to set up your Productboard account? Need to bounce a few ideas off of someone about your strategy? Live Productboard chats are open-ended conversations with Customer Success Coaches and other users. Stay for the entire session – or just swing by during a free moment!

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

 

 

Special Clinics & Workshops

 

November 2: Manage insights - at scale

 

Transform into a customer-led product org with these real-life team exercises for faster processing, better prioritization and more productive meetings.

 

So you’ve created your first batch of insights and you have the hang of things. How do you truly transform into a customer-led product org by collecting feedback from across your entire organization and incorporating it into your day-to-day work? This super tactical clinic includes real-life exercises to:

  • Keep your team meetings productive and user-centric 🎯
  • Turn feedback into actionable data via scoring + processing ⚡️
  • Process feedback efficiently at scale ⚖️

We'll create efficient workflows focusing around three key features in Productboard: tags, notes views and Insights Automation - with a sneak peek at one of our most exciting upcoming features, Smart Topics!

Note: This part 2 of a 2 part series. If you haven’t yet created at least 10-15 insights, we recommend our Get Started with Insights webinar to get up and running.

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Please note: If you have questions about using Productboard after this webinar is over, please reach out to our Support team via support@productboard.com

 

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

 

November 9: Productboard for Customer Success & Support

 

Are you a Customer Success Manager or a Support Agent trying to figure out what features are coming and when? Do you wish Product understood what customers are asking for? Our webinar will show you everything you need to get started!

 

Do any of these sound familiar:

  • As a CSM, my customers’ feature requests seem to disappear into a black hole and never get built.
  • During customer calls, my accounts want to know what’s on the roadmap, but I’m not sure whether our roadmap is up to date – or whether it even exists!
  • We keep shipping features our customers don't want - how can I keep us from missing the mark?
  • When new features ship, I wish I could close the loop with my customers who requested them.

Productboard makes it easy to share front-line requests with your Product team, so they can build the right features for your customers. In turn, you’ll be able to share your team’s roadmap with customers – even customizing it for their specific needs!

During this 30-minute session, we’ll walk you through submitting feature requests into Productboard, finding useful information for customer calls, and how to access and customize your product team’s roadmaps.

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Please note: If you have questions about using Productboard after this webinar is over, please reach out to our Support team via support@productboard.com

 

 

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

 

November 16: Prioritizing with drivers

 

Narrow down your backlog to your most valuable ideas using custom prioritization criteria.

 

Staring at a list of 1000 feature ideas, trying to make some headway towards a top ten? Trying to figure out which feature ideas will actually bring you a step closer to your ultimate product vision? Don't have a prioritization process in place and need something quick and flexible? Join us for an introduction to drivers!

  • What is a driver? When do I use drivers vs. objectives vs. formulas?
  • What are some of the most common drivers used by other companies and how are they defined?
  • How do I use drivers to create a custom prioritization score?
  • How do I use drivers to score feature ideas quickly?

 

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

 

November 30: What's new: Jira integration

 

With our new Jira integration enhancements, it's easier than ever to collaborate with your delivery teams - while maintaining total control over changes and updates.

 

Product managers and engineers are working towards a common goal - but they need different tools to support their workflows. Our newest Jira integration enhancements give you total control over the data you sync - and don't sync - between systems, and where that data goes. No matter how you've configured your Jira and Productboard workspaces, product discovery and delivery can stay aligned without stepping on one another's toes to build products that matter. In this webinar, we'll cover:

  • Sync Productboard feature statuses and Jira issue statuses
  • Sync Jira system fields and custom fields anywhere in Productboard
  • Sync Productboard feature descriptions to any field - keep your engineering team's descriptions where they are!
  • Sync new types of Productboard data - and restrict which parts of Jira get updated

 

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

 

Not able to make it? Register anyway and we'll send you a recording afterwards!

 

We look forward to seeing you there!


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