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This week in the community - Dec 4, 2022

2 days ago

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Using Productboard
Talk Productboard

Talk Productboard

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dumetreQuestioner

posted in Talk Productboard

scott.baldwinCommunity Lead

published in Talk Productboard

Continuous discovery with Productboard

If you’re curious about how some folks approach continuous discovery with Productboard, @Amir_Rozenberg just wrote a piece on Medium about his experiences and how he approaches this and the benefits he’s seen in this approach. Some takeaways:Everyone can share and collaborate and be in the loop on new learnings You can easily track sentiment and understand how your product updates and changes are impacting your product and their overall satisfaction You can quickly use Productboard to identify where work is at and make sure that you’re able to have a balance on both sides of the double diamond (problem space and solution space)A big shout out to Amir for the write up and for sharing his experiences.

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4 months ago

Evan McGivernProductboard

posted in Talk Productboard

What's new? - Productboard help center update

You may notice the next time you go onto the Productboard Help Center we have added a “What’s new?” box at the top. This section will help our Customers easily find Productboard’s Release Notes and our NEW Current Productboard betas articles.This is to help our customers easily find out about our new releases and also find out information on our current betas, so that our customers see even more value in Productboard and the features we are working on.

4 months ago

Shawn at ForethoughtQuestioner

posted in Talk Productboard

Template or form for insights

We’d like to use Insights so that employees in our company can provide us information as they hear about it in the market, from customers or prospects. It appears that all insights are free form; however, we would like to create a form or some sort of template that employees must follow in providing us the information. Is this something that can be done? I’ve been looking in all of the help guides and I can’t seem to find anything.

4 months ago

JeremyAlexanderProductboard

posted in Talk Productboard

[OPEN BETA] External ID Support

This enables you to identify unique users, even if your source tool does not collect email addresses. Beyond making your security teams happy, this will also increase the number of other integrations your Productboard space is qualified for, such as bringing in user properties, segments or cohorts from your other tools. Enabling external IDs is easy, just go to your existing Zendesk or Intercom integration and click “import external IDs”. You will immediately start importing external IDs. The feature is in a fully complete stage, but we are spending the next 20 days in an open beta, during which we will be available to provide hands-on support. Comment below and we’ll add you the beta group. Help centre article

4 months ago

Omer Ben-AmiQuestioner

asked in Talk Productboard

Export option

I understand that as of today still there is no way to export content?I’m assuming this might be a lock-in strategy to keep users on Productboard, but I hope that I’m wrong.I’m leading product for an open-source company and we would like to share our roadmap with our community - this cannot be done by inviting our 1000s of people community to join PB :/ Hoping for a practical answer here :)

4 months ago

Roy ReinaQuestioner

asked in Talk Productboard

Move a product to a different view

Hi All,I’m trying to move a product within Productboard to a different board view, I can’t seem to find a simple way to do it. anyone found one?Thanks

4 months ago

bohnsebQuestioner

asked in Talk Productboard

Impossible to move existing release to a newly created release group?

We upgraded to a higher PB plan and have now access to the ‘release group function’. As I’m handling 3 products in PB, they all have different release naming and planning. We used to go crazy on filters, for our feature view and roadmap view, in order to only show the ones that belong to each product.Now I’d like to have one release group per product and move my existing releases where they belong... but I couldn’t figure out if this is possible.Thank youTo be very clear in the below example, I need to move the 3 releases for the SMS product into the SMS release bucket.

5 months ago

pjsmitsProduct Makers Group Leader

posted in Talk Productboard

Creating sagas in Productboard for broader features/ideas than epics

As a maker in Productboard I used to struggle with the differences in how far concretized a ‘feature’ is. We use ‘features’ for specific product functionalities but also for vaguer ideas or topics to collect insights on. Most features translate to Epics that are further refined by the developer into issues/user stories. We use the term ‘Saga’ for bigger topics that usually will be translated into multiple epics later on (after proper discovery), as saga’s usually refer to broader concepts than epics.To indicate sagas in productboard I started using the §-symbol in the title (at the beginning). It is easy to add on most windows keyboards and on mac using option-6 (depending on your language settings). As you normally need to enter three characters to search for a feature, it can be circumvented by entering ‘ § ‘ (space-§-space). Always curious how others solve this, or whether this might be useful for others. Let me know in the comments 🙂.

5 months ago

Daniel EnglishQuestioner

posted in Talk Productboard

Exposing feature request trends at executive level

Hi There - Looking for best-practices on how to tell a thematic story regarding feature requests to the executive team. We collect insights and feature requests through our Insights area of Productboard. They come in via Salesforce, directly into Productboard, or via email. I then label the insights and they move into different collections.What I’m struggling with is how I can use Productboard and some of its integrations to tell a story to the executive team about feature request themes that we’re seeing. Our Support team does a great job using Salesforce to tell the story about ticket trends - what types of tickets are coming in, how many, how often, from which lender, etc. It allows the executive team to have a good pulse on big-picture trends. I’d like to do something with insights/feature requests, but I’m struggling to come up with a Productboard solution.

5 months ago

Diana in Customer EducationProductboard

posted in Talk Productboard

July 2022 - Customer education events

5 months ago

plainclothesHelper

asked in Talk Productboard

How to customize release status

Is it possible to customize the release statuses? I want to add one more status and change the colors. I could use feature status, but I’m using that for a different purpose.

5 months ago

jrmatthewsCollaborator

posted in Talk Productboard

How do you leverage the Jira - Productboard Integration?

Hey all! How do you leverage the Jira to Productboard integration with your Product teams? We’re configuring a fresh integration right now and as we map Productboard features and feature fields onto Jira issues we’re bumping into the need to realign the definitions in each space so that we can map smoothly between the two.How do you keep your Eng and Product teams aligned using the Jira integration, or how else do you go about it?

5 months ago

ashivoryProduct Makers Ambassador

posted in Talk Productboard

Getting the Productboard word out there!

I have been a little quiet of late on the makers forum! It’s been a busy few weeks, but I wanted to share a quick pic of me speaking at a small regional conference where I was excited to share what being a product person is all about and talk about how we capture feedback. Naturally I spoke about Productboard being at the center of all our feedback! I had lots of questions about Productboard in the days after which was awesome!

5 months ago

darren.smithCollaborator

asked in Talk Productboard

Salesforce integration questions

Hi,We have the Salesforce integration configured and are importing all closed notes. I have a few questions that people may have found work-arounds for or can help with my understanding.Q1 - We have multiple fields in sales force that are used to track values, i.e. we have a recurring revenue amount and a transition charge. Is it possible to utilise both amounts from within Productboard, currently we are mapping the recurring revenue charge to the opportunity amount is there a way we can also automatically add up the transition charge?Q2 - We sell multiple services at the same time, and get are getting a single recurring revenue figure imported. What actually happens to the opportunity value when it is associated with multiple products? I am trying to understand if we get a value of £25,000 as an opportunity value and then from the insights panel associate that note to three different services what happens to that £25,000 figure is it fully associated with a single service or spread ac

5 months ago

AndreSLQuestioner

posted in Talk Productboard

Questions on architectural runway / enabler features

In a team with multiple POs, who owns the architectural runway / enablers features?If your feature board is setup around JTBD by users /customers, whsere an how to add architectural runway / enabler features?

5 months ago

SamkayCollaborator

posted in Talk Productboard

Jira status mapping not working

Not sure if this is space to reach, but is this feature suddenly broken? Noticed today that the mapping of statuses started showing that the statuses are no longer available and we have to re-map or re-create. We never changed anything in Jira. I noticed that this is the case when i have Jira integration set to “select which projects on each push” - when i select an exact project everything works again. This was working before

5 months ago

Sandra EspadaQuestioner

posted in Talk Productboard

Themes and objectives

Hi!I would like to see examples on how to use themes and objectives. So far I have objectives but I don’t know which would be the differences on how to use the two concepts differently. Can someone share any experience here?Thank you!

5 months ago

JP1147Questioner

asked in Talk Productboard

How to import issues from multiple JIRA projects to a component in productboard?

I have a JIRA filter which has tickets created from multiple JIRA projects.While trying to import them to a single component in productboard using the on-time import option, I have the option to select only 1 project.How to import from multiple projects?

5 months ago

susanshevCollaborator

posted in Talk Productboard

How do people share insight progress?

I’ve been working with our Success and Support teams to get them into the habit of submitting good, tagged, detailed Insights.Then I have the PM’s working to get these processed & assigned to Features. And then getting those features into releases w/ realistic statuses that I can report on & share w/ Roadmaps.AFTER the tagging happens, how can we clearly articulate what’s going on? How can I help people to be able to see the fruits of their labors. AND I need some way to let management know what’s going on.Possible Uses:Some sort of an Insight dashboard (e.g. 100 Insights created & assigned to Features, 35 of those Features are in development, 25 were released, 42 are . . . )? A roadmap of Insight development status (e.g. CSM 1 can see all their asks, related features & when they will become available)?I know that each individual insight can be viewed & clicked on to see how that feature is doing. BUT that’s potentially a LOT of clicking.

5 months ago

Sarah SmithQuestioner

asked in Talk Productboard

Change Hierarchy, (upgrade a lower hierarchy to a product)

Hello! I can’t seem to find the answer to this, We have a hierarchy of product set up but some of our hierarchy are now deserving of their own product, how can I move this up the level?Thanks!

5 months ago

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