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Talk Productboard

Have a best practice you want to share or a question about Productboard? Ask here.

318 Topics
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318 Topics

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GlennisMarkisonProductboard

published in Talk Productboard

Productboard customers: we'd love to share your story: here's how

Productboard customers, we would love to share your story! When you share your story with Productboard, you leverage the perfect platform to influence peers, engage investors, amplify campaigns, and attract customers across the industry. You join Salesforce, Zapier, Propeller Health, and others in a diverse and inspiring collection of narratives. Learn how you can partner with us to create content:DiscoverGet in touch with our team and let us know a topic that excites you and our audience alike.Examples: running software trainings, improving efficiency across a product team/org, easing cross-department collaboration, gathering and incorporating user feedback, advancing your PM career, building a product that makes a positive social impact.DiscussOur team will schedule a 30-minute video call between you and Productboard’s Manager of Customer Stories, who will ask questions about your topic to build out the story using your quotes. You'll collaborate on the best story format(s) — article

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3 months ago

OKRs_funQuestioner

posted in Talk Productboard

Parveen DownerProduct Makers Ambassador

posted in Talk Productboard

Product portal hidden gems

Hello lovely product makers community! I’ve recently started using the product portal internally as well as exposing it to clients (behind a login in our product). I would love to know how you use the product portal in your company (process) to glean new insights and how you use information gathered from the portal to prioritise new features. Do you only show items you are certain will be released soon? Do you have a voting system for users to choose what the teams should work on next?For context, I am experimenting with who our roadmap is exposed to and what content to put in it (at this stage, only things we are know with certainty are coming). So, how do you use the product portal?

4 months ago

ccarneyProduct Makers Group Leader

posted in Talk Productboard

What's your SLA for processing notes?

We expect notes to be triaged within two days and processed within a week.Some product areas get more notes than others, and they tend to get backlogged, so I’m looking for tips on how to make it easier for the product managers to keep up.Do you have any practices in place to help the product managers stay on top of their incoming notes?

4 months ago

mohansaitekiQuestioner

asked in Talk Productboard

Problem with syncing jira fix version in jira integration

Context:We integrated our jira instance with productboard instance and syncing the jira fix-version with product board release group called Releases (Default release group). When jira fix-version and productboard releases are syncing?Assuming Jira ticket is linked with productboard featureWhen I link new release to productboard feature from productboard. I see new fix-version is created and linked to jira ticket. Linking productboard release to productboard feature which is linked to jira ticket Similarly, when I add new fix-version to linked jira ticket from jira. I see new release is created and added to productboard feature. Linking jira fix-version to jira ticket which is linked to productboard feature When jira fix-version and productboard releases are not syncing?When I create productboard release from release tab. I am unable to see the same fix-version in the Jira. productboard release from release tab Similarly, when I create the fix-version from Releases tab in Jira. I am

4 months ago

JayQuestioner

posted in Talk Productboard

How do you manage Jira status vs Feature status?

After linking with Jira…Now we have Two statuses for every feature/Epic… the one coming from jira and the features status in PB.What’s your flow on that? Also, does “filter by jira status column” shows duplicate status like ours? Seems like a challenging exercise to define a consistent flow without lots of manual cleanup

4 months ago

markQuestioner

posted in Talk Productboard

Mapping JIRA dates to PB Timeframe

My JIRA board has Start date and Due date for each Epic. My PB Feature has TIMEFRAME ( 2 dates) and each Feature is linked to a JIRA Epic. How come my JIRA dates aren’t mapped to TIMEFRAME? What is the justification for this? JIRA holds the true dates. Am I expected to continually update the dates in PB manually? I dont see the value of the integration if I cant sync the dates. The portal card for JIRA is dated 2017! Does PB care about JIRA integration? They talk about it a lot, yet the actual integration is borderline useless.

4 months ago

Simon ShimQuestioner

posted in Talk Productboard

Mapping Productboard's timeframes to JIRA

Can the Productboard timeline view bars that show start and end date be mapped instead to custom Jira fields? Right now, it seems like it's only mapped to Productboard's Timeframe field. My use case is that users/PMs would update Jira epics that have 'Start Date' and 'End Date'. Those fields would update into --> Productboard due to the mapping. Productboard would then show a Roadmap view off of those fields.

4 months ago

Diana in Customer EducationProductboard Alumni

posted in Talk Productboard

November 2022 - Customer education events

Hello, Product Makers! 👋Diana from Customer Education here, with next month’s exciting array of hands-on clinics, live trainings, drop-in office hours and more.NOTE: Did you hear the news? Live trainings have been moved to our Productboard Academy! We recommend logging into Productboard before accessing the Productboard Academy for the first time. Weekly events Every Thursday: Productboard Coaching Office HoursFormerly known as “Live Productboard Coaching”Want to ask our team of Customer Success experts about how to set up your Productboard account? Need to bounce a few ideas off of someone about your strategy? Live Productboard chats are open-ended conversations with Customer Success Coaches and other users. Stay for the entire session – or just swing by during a free moment!Europe session: 11 AM Central European Summer TimeNorth American session: 10 AM Pacific Standard Time Special Clinics & Workshops —November 2: Manage insights - at scale Transform into a customer-led produc

4 months ago

Ashley at TeveraCollaborator

posted in Talk Productboard

Do you ever contact users regarding new idea submissions?

When users submit new ideas via the Portal, they don’t always provide enough information to understand their idea/request. How do you handle these insights? Do you ever reach out to the user (via email) to gather more information? I’ve been considering developing an internal process for this, but I am usually not involved with customer communications. I would at least need a template for the email and we’d need to include something in our use-facing documentation so users expect this and aren’t taken by surprise… right?I’d love to know how others handle this and if it’s worth the effort. Please share!

4 months ago

Manuel TaechlQuestioner

posted in Talk Productboard

How to structure cross-product API and integrations features

Hello community,I’m curious to hear your best practises regarding structuring API and integration topics which span over different products (no product, one product, multiple products) in Productboard. I tried different approaches but I’m not yet happy with the result. What I tried so far:API / Integrations as a new product Pros: flexibility to structure the feature board and roadmap, easy to capture requirements which belong to no or multiple products Cons: duplicate features because the product teams capture similar requirements in their feature board, missing alignment as product teams work with their own features API / Integrations as a component within each product Pros: single, product-focused view Cons: API structure needs to fit to product structure, duplicate features if integration/API needs to be assigned to more than one product, not easy to filter only the API specific content for feature board and roadmaps Moreover, I want to distinguish API and integration re

5 months ago

scott.baldwinCommunity Administrator

published in Talk Productboard

Use Productboard? Share a review on G2

Do you used Productboard? Want to help others discovery Productboard? Share a review on G2 and we’ll give you a $30 Amazon.com gift card (or equivalent) to say thanks for contributing a detailed, balanced, complete review.It takes just a few minutes and can help other Product Makers make better decisions about which product management tools to use based on your real world experience and perspective using Productboard.G2 an independent review site where over 1 million+ professionals like you are sharing their opinions on the software they use.

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5 months ago

Parveen DownerProduct Makers Ambassador

posted in Talk Productboard

What is the most useful part about the the portal?

Hello fellow product people! Have you set up/used the Productboard Portal for either internal or customer facing communication?If so, I would love to know what methods you use to glean insight, gauge interest, or anything else from this feature. For example, we use the portal at my organisation (Semble.io - health tech) to show what traction we have on specific feature development, but we are still experimenting with how best to write the portal card content in an exciting way to engage customers (we don’t have a product marketing function at the moment).Please do share how you’ve found success (and any lessons learned!) with this part of Productboard.

5 months ago

Laura DoggenQuestioner

posted in Talk Productboard

Keeping tech debt within PB or Jira

I’m curious how other product managers deal with tech debt in Productboard. Current situation: Devs are adding tech debt to Jira. They create Epics with stories, bugs and tasks. I want to keep a backlog at one place and not in Jira and in Productboard. So I try to get everything in Productboard. but there is no distinction between stories, bugs and tasks. So everything is same subfeature when imported.. Also priority isn’t imported, since priority is a standardized field in Jira and can’t be mapped.Question:How do you guys solve this? Do you keep it in Jira? or do you have workaround for it? I’m also curious where you guys store your techdebt. Do you store it in Productboard or in Jira? And how do you overcome keeping backlog in 2 places?

5 months ago

bildestravitoQuestioner

posted in Talk Productboard

User segments - How to add user to more than one segment?

I would like to add users to multiple segments. As of now, it seems that is not possible!?

5 months ago

ccarneyProduct Makers Group Leader

posted in Talk Productboard

How did you customize your feature statuses, and did it help you manage the process?

I’m considering adding feature statuses to help track and manage our discovery processes, including research, UX design, requirements and stakeholder reviews. Now we do all these things when the feature is a “Candidate”. How have you customized your feature statuses?

5 months ago

SamkayCollaborator

asked in Talk Productboard

Mass update of custom fields

Is there a way to mass update custom fields across features. It doesnt seem to be supported.We create a custom field called squad to assign features to specific teams. But it seems i can’t do that. Is there a workaround?

5 months ago

damiQuestioner

posted in Talk Productboard

Recording stories in Productboard

I record user stories on a per interaction basis i.e if a customer mentions an opportunity 5 times in one meeting, I’ll put it into Productboard as one instance/mention of that opportunity. Do folks here approach this differently? If yes, why?

5 months ago

SamkayCollaborator

posted in Talk Productboard

Mark fields as required

Ability to mark some fields required including custom fields. Having a process in place for how your team works is great but sometimes you need something to enforce some processes. Would be cool to allow customers to set which fields are required when creating features. e.g. i sometimes find features with just title no context or missing drivers etc.I do get that sometimes it is discipline and coaching. e,g, i tell my team just add a note if things are just in your head still instead of creating a feature and we worry about it in triage later. Yet you can’t control human error :) Food for thought ^

6 months ago

SamkayCollaborator

posted in Talk Productboard

Managing Now-Next-Later

I am curious how everyone is managing Now-Next-Later.In our definition Now = current quarter, Next=next quarter or so, Later everything after.If in Q3 we had something in Next (as in Q4), are folks moving things back to Now when Q4 arrives or just leaving it there? Wondering what are the best practices :)

6 months ago

Merav Amir CohenQuestioner

asked in Talk Productboard

View an associated feature from an insight card

Hi,Is there a way to view from an insight what is the associated feature? the other way around is feasible, the feature card has a specific tab to review all the associated features

6 months ago

Force_by_MojioQuestioner

asked in Talk Productboard

Can I randomize the features on my product portal?

First, I absolutely LOVE the product portal to gain customer insight. This is one of the main reasons I am using Productboard. I would like to know if it is possible to randomize the way in which my features appear within the product portal. Many customers are naturally drawn to the top-left, as that is how we read and innately review web content. In order to reduce unconscious bias, I would like have the ability to have the features introduced within the portal be randomized by visitor. The hope is to gain a more equitable view of all features and not have the top row or top few features on the left be most reviewed/rated.

6 months ago

Diana in Customer EducationProductboard Alumni

posted in Talk Productboard

October 2022 - Customer education events

Hello, Product Makers! 👋Diana from Customer Education here, with next month’s exciting array of hands-on clinics, live trainings, drop-in office hours and more.NOTE: Did you hear the news? Live trainings have been moved to our Productboard Academy! We recommend logging into Productboard before accessing the Productboard Academy for the first time. Weekly events Every Tuesday: Productboard 101Formerly known as “Getting Started with Productboard”New to Productboard? Get started with our 30 minute webinar covering the basics, with an optional 15 minutes for Q&A. We’ll show you how to turn customer feedback into actionable data, make quick feature prioritization decisions, and create simple roadmaps for your colleagues.Europe session: 11 AM Central European Summer TimeNorth American session: 10 AM Pacific Standard Time Every Thursday: Productboard Coaching Office HoursFormerly known as “Live Productboard Coaching”Want to ask our team of Customer Success experts about how to set up yo

6 months ago

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