I’ve been working with our Success and Support teams to get them into the habit of submitting good, tagged, detailed Insights.
Then I have the PM’s working to get these processed & assigned to Features. And then getting those features into releases w/ realistic statuses that I can report on & share w/ Roadmaps.
AFTER the tagging happens, how can we clearly articulate what’s going on? How can I help people to be able to see the fruits of their labors. AND I need some way to let management know what’s going on.
- Some sort of an Insight dashboard (e.g. 100 Insights created & assigned to Features, 35 of those Features are in development, 25 were released, 42 are . . . )?
- A roadmap of Insight development status (e.g. CSM 1 can see all their asks, related features & when they will become available)?
I know that each individual insight can be viewed & clicked on to see how that feature is doing. BUT that’s potentially a LOT of clicking.