We are really loving the Insights feature :-) We are currently getting about 250 Insights created a month, mostly from our portals, and we are looking to grow this. There are lots of cases where we want to chat to the user who left the insight more to better understand their context, and we can contact them through email, however this isn’t a particularly scalable experience as we have to extract the email address, contact them privately and then update the insight.
We also see an opportunity to use these contacts for other discovery topics but again we need to contact the user by email to ask if they would be interested in helping us. I’d also like their explicit permission to do this to be in line with GDPR. At the moment I’m thinking of manually gathering the emails from insights each week and sending them a Google Form to ask if they would be willing to collaborate on discovery in the future but this is not at all scalable. Do you have any suggestions that could help with this challenge!