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August 2022 - Customer Education Events

  • 29 July 2022
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Hello, Product Makers! 👋

Diana from Customer Education here, with next month’s exciting array of hands-on clinics, live trainings, drop-in office hours and more.

NOTE: Did you hear the news? Live trainings have been moved to our brand new Productboard Academy! Learn about it here. We recommend logging into Productboard before accessing the Productboard Academy for the first time. 

 

Weekly events

 

Every Tuesday: Productboard 101

Formerly known as “Getting Started with Productboard”

New to Productboard? Get started with our 30 minute webinar covering the basics, with an optional 15 minutes for Q&A. We’ll show you how to turn customer feedback into actionable data, make quick feature prioritization decisions, and create simple roadmaps for your colleagues.

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

 

Every Thursday: Productboard Coaching Office Hours

Formerly known as “Live Productboard Coaching”

Want to ask our team of Customer Success experts about how to set up your Productboard account? Need to bounce a few ideas off of someone about your strategy? Live Productboard chats are open-ended conversations with Customer Success Coaches and other users. Stay for the entire session – or just swing by during a free moment!

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

 

 

Special Clinics & Workshops

 

August 3: How to become a Productboard power user

 

Learn our top 5 best practices to advance your Productboard mastery.

Ready to level up? 🚀

In this webinar we'll show Productboard makers how to go beyond the basics with five key strategies to work more efficiently and get the most out of Productboard. After this 30 minute course you're officially powered up 💪 and ready to build products that matter!

P.S. This is a course to take Productboard users from good to great - that means we don't recommend joining this session until you've had at least a few weeks of Productboard experience under your belt! If you're still getting started, check out our weekly Productboard 101 trainings first (North America | Europe).

 

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

 

August 10: Close the loop with Portal

 

Connect with your customers by collecting feedback at scale, testing ideas and prototypes and celebrating feature releases with the Portal.

 

NEW: Our August 2022 sessions will cover how to use Insight automations and collections to automatically triage your Portal feedback!

Sometimes it can feel like there's a gap between the product team and the customers we serve. The Portal can help bridge that gap: a flexible, interactive interface you can share with colleagues and/or customers to validate ideas and keep everyone informed. 

In this 30 minute clinic, we will show you how you can:

  • Collect and organize feedback at scale 🗂
  • Validate ideas & prototypes in discovery 🔎
  • Celebrate your feature releases 🎉

Bring your questions!

 

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

 

August 24: Survey customers with SatisMeter

 

Integrate customer insights into your product discovery process with SatisMeter, a handy feedback collection tool.

Gain an in-depth understanding of your product, customers and business with SatisMeter surveys. In this introductory webinar, we'll lead you through the basics:

  • Design NPS, CSAT, CES, PMF or custom surveys
  • Share your surveys through email, in-app messages, or direct links
  • Understand your survey results through reports
  • Connect SatisMeter to Productboard

Bring your questions!

 

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

August 31: Prioritize what to build next

 

Use data-driven processes to identify the feature ideas most likely to delight your customers - and support your business goals.

Scoring your feature ideas in Productboard lets you identify your most-requested feature, your dealbreakers, and your easy wins in only a click! In this super-tactical session, we’ll show you exactly how to:

  • Narrow down your feature backlog from 1000 ideas to 1 🎯
  • Use drivers, formulas and objectives to target high-ROI features 💰
  • Identify your most highly requested features 🗣

By standardizing your prioritization framework, you can drive a customer-centric product roadmap filled with the features users truly need!

 

Europe session: 11 AM Central European Summer Time

North American session: 10 AM Pacific Standard Time

We look forward to seeing you there!


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