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Do you used Productboard? Want to help others discovery Productboard? Share a review on G2.We’re coming into an amazing summer after being highlighted by G2 as a leader across a number of product-related categories and we’d love to get more of our customers sharing their feedback.It takes just a few minutes and can help other Product Makers make better decisions about which product management tools to use based on your real world experience and perspective using Productboard.G2 an independent review site where over 1 million+ professionals like you are sharing their opinions on the software they use.
Hello, Product Makers! Diana from Customer Education here, with next month’s exciting array of hands-on clinics, live trainings, drop-in office hours and more.NOTE: Did you hear the news? Live trainings have been moved to our brand new Productboard Academy! Learn about it here. We recommend logging into Productboard before accessing the Productboard Academy for the first time. Weekly events Every Tuesday: Productboard 101Formerly known as “Getting Started with Productboard”New to Productboard? Get started with our 30 minute webinar covering the basics, with an optional 15 minutes for Q&A. We’ll show you how to turn customer feedback into actionable data, make quick feature prioritization decisions, and create simple roadmaps for your colleagues.Europe session: 11 AM Central European Summer TimeNorth American session: 10 AM Pacific Standard Time Every Thursday: Productboard Coaching Office HoursFormerly known as “Live Productboard Coaching”Want to ask our team of Customer Success e
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Hi There - Looking for best-practices on how to tell a thematic story regarding feature requests to the executive team. We collect insights and feature requests through our Insights area of Productboard. They come in via Salesforce, directly into Productboard, or via email. I then label the insights and they move into different collections.What I’m struggling with is how I can use Productboard and some of its integrations to tell a story to the executive team about feature request themes that we’re seeing. Our Support team does a great job using Salesforce to tell the story about ticket trends - what types of tickets are coming in, how many, how often, from which lender, etc. It allows the executive team to have a good pulse on big-picture trends. I’d like to do something with insights/feature requests, but I’m struggling to come up with a Productboard solution.
As a maker in Productboard I used to struggle with the differences in how far concretized a ‘feature’ is. We use ‘features’ for specific product functionalities but also for vaguer ideas or topics to collect insights on. Most features translate to Epics that are further refined by the developer into issues/user stories. We use the term ‘Saga’ for bigger topics that usually will be translated into multiple epics later on (after proper discovery), as saga’s usually refer to broader concepts than epics.To indicate sagas in productboard I started using the §-symbol in the title (at the beginning). It is easy to add on most windows keyboards and on mac using option-6 (depending on your language settings). As you normally need to enter three characters to search for a feature, it can be circumvented by entering ‘ § ‘ (space-§-space). Always curious how others solve this, or whether this might be useful for others. Let me know in the comments 🙂.
(Sorry, I’m not sure if this is the best category for this question)I’m building an API bridge between productboard and ClickUp using Rails. I’ve made a fair bit of progress since my last message here, but have stumbled upon another potential issue, which I’d like some advice on, please.Reviewing the API documentation, I see that it used to supply the feature description as markdown, but at some point last year this got changed to HTML.Does anyone know why?This is causing some issues for me, as ClickUp will only accept plan text or markdown for descriptions, which means I need to convert the HTML from productboard into markdown if I want to keep my formatting. I have the ability to do that via some gems (Kramdown being the one I’ve tried thus far), but the results are less than ideal, with some of the formatting being off.Has anyone else had an issue like this, and do you have any suggestions on how I might be able to resolve it? Thanks.
Hey all! How do you leverage the Jira to Productboard integration with your Product teams? We’re configuring a fresh integration right now and as we map Productboard features and feature fields onto Jira issues we’re bumping into the need to realign the definitions in each space so that we can map smoothly between the two.How do you keep your Eng and Product teams aligned using the Jira integration, or how else do you go about it?
I have been a little quiet of late on the makers forum! It’s been a busy few weeks, but I wanted to share a quick pic of me speaking at a small regional conference where I was excited to share what being a product person is all about and talk about how we capture feedback. Naturally I spoke about Productboard being at the center of all our feedback! I had lots of questions about Productboard in the days after which was awesome!
Hi,We have the Salesforce integration configured and are importing all closed notes. I have a few questions that people may have found work-arounds for or can help with my understanding.Q1 - We have multiple fields in sales force that are used to track values, i.e. we have a recurring revenue amount and a transition charge. Is it possible to utilise both amounts from within Productboard, currently we are mapping the recurring revenue charge to the opportunity amount is there a way we can also automatically add up the transition charge?Q2 - We sell multiple services at the same time, and get are getting a single recurring revenue figure imported. What actually happens to the opportunity value when it is associated with multiple products? I am trying to understand if we get a value of £25,000 as an opportunity value and then from the insights panel associate that note to three different services what happens to that £25,000 figure is it fully associated with a single service or spread ac
Not sure if this is space to reach, but is this feature suddenly broken? Noticed today that the mapping of statuses started showing that the statuses are no longer available and we have to re-map or re-create. We never changed anything in Jira. I noticed that this is the case when i have Jira integration set to “select which projects on each push” - when i select an exact project everything works again. This was working before
I have a JIRA filter which has tickets created from multiple JIRA projects.While trying to import them to a single component in productboard using the on-time import option, I have the option to select only 1 project.How to import from multiple projects?
I’ve been working with our Success and Support teams to get them into the habit of submitting good, tagged, detailed Insights.Then I have the PM’s working to get these processed & assigned to Features. And then getting those features into releases w/ realistic statuses that I can report on & share w/ Roadmaps.AFTER the tagging happens, how can we clearly articulate what’s going on? How can I help people to be able to see the fruits of their labors. AND I need some way to let management know what’s going on.Possible Uses:Some sort of an Insight dashboard (e.g. 100 Insights created & assigned to Features, 35 of those Features are in development, 25 were released, 42 are . . . )? A roadmap of Insight development status (e.g. CSM 1 can see all their asks, related features & when they will become available)?I know that each individual insight can be viewed & clicked on to see how that feature is doing. BUT that’s potentially a LOT of clicking.
I enjoyed the presentation about how Productboard used Productboard in Product Makers Summit. I love the problem vs solution split.I am curious to learn more and have some questions:Are insights being tagged to things in problems only? Do features/components move from problem to solution? Or do you just create new ones and mark that problem is solved. Curious to know more about the flows you have Productboard has different areas of focus (or if we want to label then as “modules”). Is everything under solutions based on components reflecting that or also JTBD components, because I saw in the video things like API etc.
Hey there,While developing we often have a case of one team leading the development of a feature but other teams work on specific subfeatures.So we would love to create a roadmap which clearly presents which team works on what product element. But when I build for instance features timeline roadmap and add teams as swimlanes everything gets nested under the swimlane of the team assigned to a feature. So is there a way to split this?Thanks in advance! 😊
We’d like to use Insights so that employees in our company can provide us information as they hear about it in the market, from customers or prospects. It appears that all insights are free form; however, we would like to create a form or some sort of template that employees must follow in providing us the information. Is this something that can be done? I’ve been looking in all of the help guides and I can’t seem to find anything.
One of our PMs recently suggested the following motivations for potential consumers of our Productboard feature board views and roadmaps.What do you think? How would you fill in the blanks? How would you implement these needs as views in Productboard? As product leadership: I want to know the roadmap items and its status across all domains in one place. As an individual product manager: I want to know what is planned in other domains over the next couple quarters, and want to check if there is anything that relates to / has impact on my projects. As an engineering manager: I want to .. (???) As product marketing team: We want to know what new feature will be available in the next month in what maturity level, and want to know the overview of those features, in a single place, without bugging product managers. As a CFDS/Support Engineer/AI Engineer/CSM: I want to see my feedback and the feedback I am hearing from our users are listened by Product and are incorporated into produ
For example, for the same feature, I would like to show it in a “Now, Next, Later” roadmap format to one set of stakeholders, and I’d also like to put it in a release called something like “2.1.01” with a delivery date for a different stakeholder group. Any thoughts on how to do this are appreciated -thanks
Does anyone know of a video tutorial showing how to edit what fields are sent from Salesforce to Productboard? I’m new to this so feeling a bit overwhelmed. 😅 We have data from some tools coming in as Insights, but I wonder if the integrations are broken because it doesn’t seem like anything new has come through as an Insight in over a month.
I would like to associate 2 different timelines to a feature so that I can have 2 roadmaps as follows:A roadmap that is shared with all stakeholders where the start date shows when the feature has started analysis and the end date when it will be available for customers. A roadmap that is shared with the tech team where the start and end dates show when developers have started and will end their implementation.The second roadmap/plan is used with the tech team to plan work and prioritise, while the first one is used to communicate start and delivery dates of features (in general - not just dev work). For example:Feature X will be ready from dev in June, however due to testing and release schedules, the feature will be available to customers in August.In the stakeholder roadmap, I would like to show August as the end of the feature In the dev roadmap, I would like to see June as the end of the feature and devs can work on something else in July and August.
Hi,Is there a way to create a view where a container belongs to more than one Product? Or have people found a work around for this?We have organised our services into a portfolio structure of: Portfolio, Service Line, ServiceWe are looking to introduce solutions now that are made up from our services i.e. a number of service put together make a complete solution, so is there a view that I can create that will allow us to have Portfolio, Service Line, Service and for the Solutions that contain a number of services?ThanksDarren
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