Talk Productboard

Have a best practice you want to share or a question about Productboard? Ask here.

  • 318 Topics
  • 1,033 Replies

318 Topics

darren.smith
darren.smithCollaborator
asked in Talk Productboard

Feature board views

Hi,I am trying to understand if there is a way to match feature board views with roadmaps. We use Productboard to manage a large number of services and have approx 100 Products created within our feature board. To create our Now, Next, Later style roadmap we have created a specific feature that states milestones we are working towards (road map milestones) as listing all the feature updates we are working on is too low level for what our business wants. I.e. they want to know we are working on a service update on a particular service but only want to see what services are being updated not have the road map showing all the features that are being developed for each service (we have internal road maps for those views).The Now, Next, Later road map is working based on a release group, and I would like to create a view within the feature board for Now, another for Next and another for Later so that I can quickly see all the services we are working on and what status all the features are a

1
scott.baldwin
Community Administrator
1 hour ago
winston
Productboard
winstonProductboard
posted in Talk Productboard

Cast your vote: Productboard is in the running for top PM / roadmapping solution (280 Group)

If you’re not already following along, 280 Group is running a March Madness style tournament to identify today’s top solutions for product managers. In today’s vote, Productboard is up against Product Plan to take the prize of top solution for product management & roadmapping.👉 Weigh in!

0
winston
Productboard
1 hour ago
Tomas Hruby
Tomas HrubyQuestioner
asked in Talk Productboard

How to get company impact score instead of user impact score?

When multiple people from the same company share feedback about the same need, e.g. on separate calls, their feedback is counted separately.Let’s say for each of them the missing need is critical. In various feature views, the user impact score for this company and feature is 6 and includes two users. Although we need to have both users’ insights at hand, we need to count only the maximum impact on a company (maximum of user impact scores of company’s users) instead of the sum of user impacts. Is there a way to achieve this? Thanks for your advice :)

7
pjsmits
Product Makers Group Leader
2 days ago
darren.smith
darren.smithCollaborator
asked in Talk Productboard

Accumulating the number of Salesforce opportunities not the value

Hi,Has anyone been able to or found a work around for automatically accumulating the number of processed salesforce opportunities into a field for the feature board, I am not after the value I would like to see the number of won and lost opportunities alongside the value. Is this possible?ThanksDarren

2
darren.smith
2 days ago
Garry
GarryQuestioner
posted in Talk Productboard

How to communicate what is in discovery vs build?

I’m on the Pro plan in Productboard and I’ve been asked to communicate better for our leadership team what, and why, tasks are in discovery vs what is in development. I’ve looked at a two swim lane approach on a roadmap but I think the way I’m using features (epics) and sub features (stories) is hampering that a little.An example (simplified) would be:Component (initiative): Understanding the customer Feature (jira epic): Display metrics on in house dashboards Subfeature (jira story): Spike - compare redash and chartbrew Subfeature (jira story): Dashboard for product A Subfeature (jira story): Dashboard for product BI’d like to show that the spike is in development, but the other stories are either in discovery or planned.I’ve tried using components for initiatives and duplicating those into swim lanes on a roadmap but it’s still not quite doing the job I need it to.My questions are:How are people on the pro plan structuring that hierarchy? If you also integrate with jira, how are you

5
Parveen Downer
Product Makers Ambassador
5 days ago
Anja Eigner
Anja EignerQuestioner
asked in Talk Productboard

How can the field release be sync'd to a sprint in Jira?

Hi there,we are looking for a possibility to synch the RELEASE from Productboard to a specific sprint in the jira backlog. In Productboard is no field “sprint” and the only similar option is “release”. This field usually maps with “fix version” in jira, but not every project or product has a fix version. It would be ideal if this field could map with a sprint in jira.F.e. in Productboard the release is “S 12, 19.01.”Means, the ticket is for sprint 12 which is already scheduled in jira:However, the ticket would only be mapped to a fix version, but a fix version in jira is also not really connected to a sprint. Has anyone an idea how a ticket could be added to an existing sprint in jira without our PO is doing it manually? And vice versa, if a ticket is not ready for deployment and will be removed out of the current sprints and moves to the following one, this should be reflected in product board. Another question would be, how a ticket could be added to a sprint which is not created yet

6
scott.baldwin
Community Administrator
6 days ago
J
John JooQuestioner
posted in Talk Productboard

Prioritizing problems and user stories

I love Productboard and the workflow suggested by Productboard, going form Insights to Features to Roadmap. However, I’ve been finding that this requires me as a PM to almost know the solution as I triage feature requests and product feedback.Let’s say I get some feedback about the problem in the form of an Insight. I honestly don’t know the correct solution. There are a bunch of different ways to attack it that I can think about and probably more clever ways that I can’t think of on my own. So, I can’t map it to a Feature. But, I want to be able to keep track of these problems/user stories so that I can prioritize which ones to solve first. Is there a workflow in Productboard that lets me do this?Should I create a separate “product” in Features just for problems/user stories? 

2
bchia
6 days ago
scott.baldwin
Community Administrator
scott.baldwinCommunity Administrator
published in Talk Productboard

2023 Product Makers Summit - let us know your thoughts

Hi Product Makers!Hope you’re enjoying Product Makers Summit so far. We’d love to hear your comments and thoughts on today’s event and the speakers. Pop them into the thread below.

685
scott.baldwin
Community Administrator
7 days ago
D
DandyDevQuestioner
asked in Talk Productboard

Make Team field available in Feature API

Howdy fellow product enthusiasts!At Source.ag, we’re prolific users of Productboard. For tracking our development efforts, we’ve recently switched from Shortcut to YouTrack. Sadly, Productboard doesn’t offer a native integration with YouTrack. What’s a guy to do, but build an integration himself!One problem I’m facing however, is that Productboard’s Feature API doesn’t currently include the Team field in its responses it seems. In Productboard we assign a team to each feature and I would like to use this to determine which Project on the YouTrack side I assign an issue to when I push a feature from PB to YouTrack.Is adding this field to the Feature API something that is on the roadmap? The Team field is already part of the PB UI, so in my opinion it’s a bit of an oversight that it isn’t part of the API yet.

1
scott.baldwin
Community Administrator
8 days ago
P
Paola Pariente-KnappQuestioner
asked in Talk Productboard

How do you visualize tasks on roadmaps

Hello! I am new to Productboard and hoping for ideas on how best to visualize Tasks on Roadmaps (for example, updating User Guides, training materials etc.). I’ve seen that the Feature Board has Task options but it does not seem like this translates to Roadmaps. Has anyone been able to visualize Task items on Timeline based Roadmaps? Thank you!!

3
plainclothes
11 days ago
susanshev
susanshevCollaborator
asked in Talk Productboard

Can you prioritize features based on custom company fields?

Loving the new customer board capabilities & looking to see how we can extend some of the interesting information into other areas for our PM’s to leverage.We’ve prioritized some of our customers as “strategic” - based on a number of factors that aren’t always managed in our CRM.  I added a custom text field to our customer profile & updated the values accordingly.I found a way to filter the Customer board based on this new field (cool & helpful for our CSM’s), BUT I don’t see a way to add this filter to our features board so that my PM’s can also use it to prioritize development (e.g. show me all the insights or the user impact scores for the strategic customers).Am I missing something obvious?

1
scott.baldwin
Community Administrator
12 days ago
konrad1221
konrad1221Questioner
asked in Talk Productboard

Using Discord nicknames instead of emails

Hey, In one of the companies I work with we have a community on discord. We collect neither their full names nor email addresses. This is web3/crypto world.We would like to take full benefit of Portal. I am wondering if it would be possible to use discord nicknames instead of email for authentication in Portal.Has anyone tried to use anything but email there?

3
scott.baldwin
Community Administrator
14 days ago
mwinters
mwintersQuestioner
asked in Talk Productboard

Is there a way to make portals private to users only?

We would like to roll out a Portal to our customers. However, for various reasons, we are concerned about the possibility of a customer sharing the link to our Portal with one of our competitors. We would like to prevent this from happening.We know that there is a way to integrate the Portal into our product using single sign on. But from our research it seems like this integration would simply send us additional details about who accessed the Portal? It would not actually prevent a non-user from accessing the Portal.I’d like to confirm that this is the case. If so, I think that this would be a very useful feature to add! I understand that private URL’s decrease the risk that the link will be found, but it does not actually protect our roadmap from someone actively trying to share it with people who should not have access.

6
david.morgan
Product Makers Ambassador
19 days ago
J
Juan Sanchez MartinezQuestioner
posted in Talk Productboard

Success implementing Insights in a B2C

Hello everyone,We are starting to use Insights tab of Productboard to centralize and analyze the qualitative feedback and data we collect in multiple areas of our organization.We would like to hear any advice or pro-tips about how to implement Insights in a global B2C product.The intake process in particular: Triaging notes, processing and closing the feedback loop with contributors.What worked? What failed? Interested in both the process as well as the governance around it (documentation, change management, training etc).   Thanks

3
danieltuohy
Productboard
20 days ago
Anthony A Amenta
Anthony A AmentaQuestioner
posted in Talk Productboard

Capturing feedback from internal teams - ProdOps lens using PBs APIs

Hi everyone! Quick intro about myself, my name is Anthony and I lead the product operations function a Tray.io. Tray is a low code automation platform that helps automate some amazing processes, like the one I’ll explain below.We’ve been Productboard customers for sometime and candidly but have struggled opening the doors to our friends in GTM around feedback and our plans. Specifically, the challenge of capturing more structured feedback from our AEs, CS teams and SEs. Feedback from these teams had started to quiet down.To tackle this, we decided to meet these groups where they already were, in Slack! Solution:We’ve built an internal slack app that tailors an experience depending on who the user is submitting on behalf of. Wether that is themselves, a prospect or a customer. The modal is dynamic enough to adjust based on the selection and the data captured is of course sent to PB as a note but in addition we also route to multiple slack channels (depending on selection), and back to S

2
Anthony A Amenta
26 days ago
ccarney
Product Makers Group Leader
ccarneyProduct Makers Group Leader
asked in Talk Productboard

How to notify contributors when features are released for their notes?

Let’s say a CSM submits a note in September for a feature that Customer X needs, and our PM links it as an insight for a feature. Then nine months later we release the feature (and meanwhile the CSM has forgotten about it). I would like to notify the CSM that the thing she wanted is available. I know there’s a feature in the portal where you can contact the customers who requested a feature, but how about the internal user who logged the note? Is there a way to do this without crawling thru all the insights on the feature?If the CSM has followed the feature she will get a notification when the status changed, but what if she didn’t? 

3
ccarney
Product Makers Group Leader
27 days ago
M
Myriam BretonQuestioner
asked in Talk Productboard

Insights and features reporting

Hello Makers community, after reading messages in community, checking support documentation and academy recordings, I can not find my answer so it is time to ask help!I would like to provide some statuses of feedback and insights for each release globally: how many insights we delivered in this specific release? These are linked to features obviously and we can have KPI of features released but how to access easily and visually of insights delivered?I could have the same question and need by customers too: how many insights we delivered for this particular release related to this customer?Thanks for your help!

9
scott.baldwin
Community Administrator
1 month ago
Merav Amir Cohen
Merav Amir CohenQuestioner
asked in Talk Productboard

Bulk delete and archiving

Hi All,We are trying to re-arrange our Productboard content due to recent Product reorg, due to such, we need to delete old objectives, tasks, drivers, etc. Is there a way to bulk archive/delete them instead of doing it one by one?In addition we are trying to restructured the feature organization board, move what was previously set as  a Product or component under a newly set Products, currently there is no option for drug&drop, only archiving (for components onwards ), which is not our option of choice , since we can’t save the insights or notes and can’t access the feature themselves for reviewAppreciate any best practice suggestion

3
scott.baldwin
Community Administrator
1 month ago
Yariv Zur
Yariv ZurCollaborator
posted in Talk Productboard

Does anyone have any experience in using personas with Productboard?

Hi All,One of the things we are struggling with is mapping the different personas using our product… We want to be able to create these personas and somehow represent them in PB so we can map each feature to the persona it serves… The closest i’ve seen are the ‘segments’ but i’m not sure that’s the right approach.

5
H
1 month ago
R
Ryan FetterlyQuestioner
asked in Talk Productboard

Productboard to Slack notifications

Issue:Post Integration + Web Hook Set UpHow do I … manage/filter notifications related to a Specific Product/Feature? (Swimlane on Roadmap)To... a Product Specific Slack Channel. I’ve managed to link the Slack channel using the Article below, but I’m concerned it may flow ALL updates company wide to 1 channel. This article shows how to set up the integration but I can’t find information about how to USE the integration post-set up.  Article: https://support.productboard.com/hc/en-us/articles/360056319354-Track-workspace-updates-using-a-Slack-notification-feed

12
scott.baldwin
Community Administrator
1 month ago
ccarney
Product Makers Group Leader
ccarneyProduct Makers Group Leader
asked in Talk Productboard

Filter features by user/team that logged the note

Is there a way to filter a feature board or roadmap for features with insights created by a specific user (or team)? I am trying to increase the Productboard engagement of our Sales team and want to show them the features that have been created/delivered using their insights. Open to other ways to communicate “here’s all the good stuff we did with your input”

3
ccarney
Product Makers Group Leader
1 month ago
Samkay
SamkayCollaborator
posted in Talk Productboard

Gated roadmap portal

Hey Productboard team! As a team we would love to know who interacts with our roadmap so we didnt want to have the link public without capturing who visits it. So in order to gate it we build a landing page that captures an email and sends a private link the subscriber. However, anyone can share that private link after. Would be great if this was built in Productboard. Make users signup or provide an email before viewing the portal so we can capture this info somewhere.  

6
Eva Novotna
Productboard
1 month ago
Merav Amir Cohen
Merav Amir CohenQuestioner
asked in Talk Productboard

Integration from JIRA to PB - date to text

Trying to integrate custom date fields from JIRA to Productboard, in the past I was able to integrate JIRA date fields to Productboard text fields, now the only option is to sync it with Timeframe, if that is the only option, how can I make sure it is synced only one way? (Only from JIRA to Productboard)?

4
Parveen Downer
Product Makers Ambassador
1 month ago
O
Oleksandr MusatkinQuestioner
asked in Talk Productboard

Absence of standard numeric field in the feature details

Hi community, Just curious, why are default numeric fields like Reach, Impact, Confidence: absent in the feature details? No Reach, Impact, Confidence fields in the feature details 

6
Claus
Productboard
1 month ago
O
Oleksandr MusatkinQuestioner
asked in Talk Productboard

Productboard's AI languages

Hi community, What languages are Productboard’s AI based on? Only English?I mostly talking about “finding insights in messages (from Saleforce, ZenDesk, etc.)” capability.Oleksandr

1
dominik.ilichman
Productboard
2 months ago
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