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This week in the community - Dec 4, 2022

2 days ago

Community
Using Productboard
Talk Productboard

Talk Productboard

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276 Topics
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Diana in Customer EducationProductboard

posted in Talk Productboard

Jira vs. Productboard hierarchy, sprint planning roadmap, swimlanes and subfeatures - confusion and best practices

TL;DR: I find there to be a mismatch in best practices for when it comes to Jira vs. Productboard hierarchy in parallel to how the roadmap should be set up.How are you managing this? Hello everyone - Kubo here, posting for the first time 👋 Situation: At AhoyConnect, we are working on an overhaul of the analytical part of our product. We have a clear goal, deadline, use case breakdown, the works. At the same time, we do not have an engineering manger, meaning it is left to me to prioritize and plan the sprints.The problem: I find it very tedious to come up with a mid-term roadmap and/or sprint plan, given the recommended Jira vs. Productrboard hierarchy while subfeatures lack the option to display effort on the roadmap and are not tied to swimlanes.The full scoop:I use the recommended hierarchy PB Component is a Saga describing the use case (no counterpart in Jira) PB Feature is describing a bigger but individually releasable chunk of the Saga (Epic in Jira) PB Subfeature is describi

2 days ago

GlennisMarkisonProductboard

published in Talk Productboard

Productboard customers: we'd love to share your story: here's how

Productboard customers, we would love to share your story! When you share your story with Productboard, you leverage the perfect platform to influence peers, engage investors, amplify campaigns, and attract customers across the industry. You join Salesforce, Zapier, Propeller Health, and others in a diverse and inspiring collection of narratives. Learn how you can partner with us to create content:DiscoverGet in touch with our team and let us know a topic that excites you and our audience alike.Examples: running software trainings, improving efficiency across a product team/org, easing cross-department collaboration, gathering and incorporating user feedback, advancing your PM career, building a product that makes a positive social impact.DiscussOur team will schedule a 30-minute video call between you and Productboard’s Manager of Customer Stories, who will ask questions about your topic to build out the story using your quotes. You'll collaborate on the best story format(s) — article

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5 days ago

OKRs_funQuestioner

posted in Talk Productboard

Is it possible to track subfeature duration on a high-level objective roadmap?

Hi!Recently, I found really useful “Duration subfeatures” option on Timeline features roadmap, because it helps to track exact date for different development stages. However, I’ve noticed that some of product teams in my company use High-Level objective roadmap to be able to sort roadmap based on Objectivs and use it this type to present features and subfeatures as well. Unfortunately, as far as I understood from the recent update about subfeatures, using “subfeature duration” is only possible on features roadmap. Does anyone have similar observation or do you miss subfeatures duration on objective roadmap?I would love to see this 1% improvement :)

5 days ago

dominik.ilichmanProductboard

posted in Talk Productboard

Sentiment analysis: Empower your team by sharing customer love

🤖 Often the feedback and requests product teams centralize in Productboard focus on the negative, like customer painpoints and shortcomings of today’s product. It means too often we miss out on hearing what customers love about our product!Capturing customer love and sharing it with the team is a great way to celebrate successes and boost morale, identify your product’s value propositions in customers’ own words, and identify fans of your product who might provide a testimonial, take part in beta programs, or join your customer advisory board.👉 With Productboard’s new sentiment analysis it’s easier than ever to surface and share this customer love with your team!Productboard can now intelligently detect the sentiment in each feedback note Filter by sentiment (positive, negative, neutral) to zero in on customer love (or else your customer’s greatest painpoints) Combine your sentiment filter with other filters (such as product area, customer segment, or topic) and save it as a view. Th

12 days ago

Ashley at TeveraQuestioner

posted in Talk Productboard

Additional Slack/Zapier integration setup

Hey fellow product people!I set up the integration Slack >> Google Sheets >> Zapier >> Productboard, as detailed in this Productboard Academy video: Automating the Slack integration. There are additional actions the contributors need to perform (add their self as the owner of the insight, adding other team members as followers) that, to my knowledge, cannot be accomplished through integration.Without that capability, contributors have expressed a need to receive the link to their newly created insight, does anyone know how I can do that? I’m currently using a free Zapier account, in case that makes a difference. Thank you in advance!

15 days ago

Parveen DownerProduct Makers Ambassador

posted in Talk Productboard

Product portal hidden gems

Hello lovely product makers community! I’ve recently started using the product portal internally as well as exposing it to clients (behind a login in our product). I would love to know how you use the product portal in your company (process) to glean new insights and how you use information gathered from the portal to prioritise new features. Do you only show items you are certain will be released soon? Do you have a voting system for users to choose what the teams should work on next?For context, I am experimenting with who our roadmap is exposed to and what content to put in it (at this stage, only things we are know with certainty are coming). So, how do you use the product portal?

16 days ago

ccarneyProduct Makers Group Leader

posted in Talk Productboard

What's your SLA for processing notes?

We expect notes to be triaged within two days and processed within a week.Some product areas get more notes than others, and they tend to get backlogged, so I’m looking for tips on how to make it easier for the product managers to keep up.Do you have any practices in place to help the product managers stay on top of their incoming notes?

21 days ago

mohansaitekiQuestioner

asked in Talk Productboard

Problem with syncing jira fix version in jira integration

Context:We integrated our jira instance with productboard instance and syncing the jira fix-version with product board release group called Releases (Default release group). When jira fix-version and productboard releases are syncing?Assuming Jira ticket is linked with productboard featureWhen I link new release to productboard feature from productboard. I see new fix-version is created and linked to jira ticket. Linking productboard release to productboard feature which is linked to jira ticket Similarly, when I add new fix-version to linked jira ticket from jira. I see new release is created and added to productboard feature. Linking jira fix-version to jira ticket which is linked to productboard feature When jira fix-version and productboard releases are not syncing?When I create productboard release from release tab. I am unable to see the same fix-version in the Jira. productboard release from release tab Similarly, when I create the fix-version from Releases tab in Jira. I am

29 days ago

JayQuestioner

posted in Talk Productboard

How do you manage Jira status vs Feature status?

After linking with Jira…Now we have Two statuses for every feature/Epic… the one coming from jira and the features status in PB.What’s your flow on that? Also, does “filter by jira status column” shows duplicate status like ours? Seems like a challenging exercise to define a consistent flow without lots of manual cleanup

1 month ago

markQuestioner

posted in Talk Productboard

Mapping JIRA dates to PB Timeframe

My JIRA board has Start date and Due date for each Epic. My PB Feature has TIMEFRAME ( 2 dates) and each Feature is linked to a JIRA Epic. How come my JIRA dates aren’t mapped to TIMEFRAME? What is the justification for this? JIRA holds the true dates. Am I expected to continually update the dates in PB manually? I dont see the value of the integration if I cant sync the dates. The portal card for JIRA is dated 2017! Does PB care about JIRA integration? They talk about it a lot, yet the actual integration is borderline useless.

1 month ago

Simon ShimQuestioner

posted in Talk Productboard

Mapping Productboard's timeframes to JIRA

Can the Productboard timeline view bars that show start and end date be mapped instead to custom Jira fields? Right now, it seems like it's only mapped to Productboard's Timeframe field. My use case is that users/PMs would update Jira epics that have 'Start Date' and 'End Date'. Those fields would update into --> Productboard due to the mapping. Productboard would then show a Roadmap view off of those fields.

1 month ago

Diana in Customer EducationProductboard

posted in Talk Productboard

November 2022 - Customer education events

Hello, Product Makers! 👋Diana from Customer Education here, with next month’s exciting array of hands-on clinics, live trainings, drop-in office hours and more.NOTE: Did you hear the news? Live trainings have been moved to our Productboard Academy! We recommend logging into Productboard before accessing the Productboard Academy for the first time. Weekly events Every Thursday: Productboard Coaching Office HoursFormerly known as “Live Productboard Coaching”Want to ask our team of Customer Success experts about how to set up your Productboard account? Need to bounce a few ideas off of someone about your strategy? Live Productboard chats are open-ended conversations with Customer Success Coaches and other users. Stay for the entire session – or just swing by during a free moment!Europe session: 11 AM Central European Summer TimeNorth American session: 10 AM Pacific Standard Time Special Clinics & Workshops —November 2: Manage insights - at scale Transform into a customer-led produc

1 month ago

Ashley at TeveraQuestioner

posted in Talk Productboard

Do you ever contact users regarding new idea submissions?

When users submit new ideas via the Portal, they don’t always provide enough information to understand their idea/request. How do you handle these insights? Do you ever reach out to the user (via email) to gather more information? I’ve been considering developing an internal process for this, but I am usually not involved with customer communications. I would at least need a template for the email and we’d need to include something in our use-facing documentation so users expect this and aren’t taken by surprise… right?I’d love to know how others handle this and if it’s worth the effort. Please share!

1 month ago

Manuel TaechlQuestioner

posted in Talk Productboard

How to structure cross-product API and integrations features

Hello community,I’m curious to hear your best practises regarding structuring API and integration topics which span over different products (no product, one product, multiple products) in Productboard. I tried different approaches but I’m not yet happy with the result. What I tried so far:API / Integrations as a new product Pros: flexibility to structure the feature board and roadmap, easy to capture requirements which belong to no or multiple products Cons: duplicate features because the product teams capture similar requirements in their feature board, missing alignment as product teams work with their own features API / Integrations as a component within each product Pros: single, product-focused view Cons: API structure needs to fit to product structure, duplicate features if integration/API needs to be assigned to more than one product, not easy to filter only the API specific content for feature board and roadmaps Moreover, I want to distinguish API and integration re

1 month ago

scott.baldwinCommunity Lead

published in Talk Productboard

Use Productboard? Share a review on G2

Do you used Productboard? Want to help others discovery Productboard? Share a review on G2 and we’ll give you a $30 Amazon.com gift card (or equivalent) to say thanks for contributing a detailed, balanced, complete review.It takes just a few minutes and can help other Product Makers make better decisions about which product management tools to use based on your real world experience and perspective using Productboard.G2 an independent review site where over 1 million+ professionals like you are sharing their opinions on the software they use.

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1 month ago

Parveen DownerProduct Makers Ambassador

posted in Talk Productboard

What is the most useful part about the the portal?

Hello fellow product people! Have you set up/used the Productboard Portal for either internal or customer facing communication?If so, I would love to know what methods you use to glean insight, gauge interest, or anything else from this feature. For example, we use the portal at my organisation (Semble.io - health tech) to show what traction we have on specific feature development, but we are still experimenting with how best to write the portal card content in an exciting way to engage customers (we don’t have a product marketing function at the moment).Please do share how you’ve found success (and any lessons learned!) with this part of Productboard.

1 month ago

Laura DoggenQuestioner

posted in Talk Productboard

Keeping tech debt within PB or Jira

I’m curious how other product managers deal with tech debt in Productboard. Current situation: Devs are adding tech debt to Jira. They create Epics with stories, bugs and tasks. I want to keep a backlog at one place and not in Jira and in Productboard. So I try to get everything in Productboard. but there is no distinction between stories, bugs and tasks. So everything is same subfeature when imported.. Also priority isn’t imported, since priority is a standardized field in Jira and can’t be mapped.Question:How do you guys solve this? Do you keep it in Jira? or do you have workaround for it? I’m also curious where you guys store your techdebt. Do you store it in Productboard or in Jira? And how do you overcome keeping backlog in 2 places?

1 month ago

EdytaKucharskaQuestioner

asked in Talk Productboard

Is there any way to aggregate/roll up custom field?

Hello!Is there any way to aggregate/roll up custom field values to higher level in hierarchy. For example we track no of votes for feature requests (manually) and would like to see how many votes in total there are for component which group those FRs.

1 month ago

bildestravitoQuestioner

posted in Talk Productboard

User segments - How to add user to more than one segment?

I would like to add users to multiple segments. As of now, it seems that is not possible!?

1 month ago

ccarneyProduct Makers Group Leader

posted in Talk Productboard

How did you customize your feature statuses, and did it help you manage the process?

I’m considering adding feature statuses to help track and manage our discovery processes, including research, UX design, requirements and stakeholder reviews. Now we do all these things when the feature is a “Candidate”. How have you customized your feature statuses?

1 month ago

SamkayCollaborator

asked in Talk Productboard

Mass update of custom fields

Is there a way to mass update custom fields across features. It doesnt seem to be supported.We create a custom field called squad to assign features to specific teams. But it seems i can’t do that. Is there a workaround?

1 month ago

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