Poll: Do you work with a product operations manager?

  • 2 February 2022
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Do you work with a product operations manager? šŸ—³ See how many of your fellow product mangers work with a product ops manager in the poll below.

If you want to learn more about how the product ops and product management functions differ and overlap, you can check out this informativeĀ blog postĀ from theĀ Productboard team. šŸ¤“

Do you work with a product operations manager?


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I have to be honest, I didnā€™t really care for that blog post...

One of the teams I previously led was a prod ops team. I hadnā€™t read thisĀ blog post on prod ops before, but I have to tell you I really disagree with the way in which the work of that team is characterized a few times as ā€œadministrative workā€Ā 

  • ā€œtakes the administrative work off the product managerā€™s plateā€
  • ā€œtheyā€™ll end up buried in administrative tasks like sending emails, putting together various presentations, and creating materials for go-to-market teams. ā€œ
  • ā€œa lot of it is administrative.ā€

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I am sure it isnā€™t meant to come off as that work is below product manager to do, or less important, or takes less skill. However, words matters and using the word ā€œadministrativeā€ elicits these thoughts and ultimately drives behavior and relationship dynamics. I have seen this first-hand and talked with others in prod ops and this can lead to a weird dynamic between product ops and product managers (and frankly the entire product org)

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Now at the end of the post it highlights the value of the group to the product org and organizationĀ overall with:

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ā€œuniting teams behind shared processes and tools, analyzing data to get to the bottom of customer needs, and fostering greater alignment across the organization.ā€

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As this area continues to grow, I think we need to focus on value created from the above and not as value created by justĀ taking things people think are less strategic and more administrative off product managers.

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And also, I am still really hesitant to recommend a product ops team for product orgs because I think to do it right takes some good org design and most donā€™t put that much effort in.

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Userlevel 7
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Thank you so much for your feedback @JessicaBaker. Your insight intoĀ product ops is much appreciated.

Can you provide an exampleĀ of a good org design? Or a time when you would recommend a product ops team?

Thanks again!

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