A little bit of context: I work on a B2B SaaS product. Recently we have implemented Hotjar to track user’s behavior when navigating on the platform.
One of our customers is putting pressure so that we share the data with them and regularly report on the data itself.
My main questions are:
- Are you sharing data with customers?
- Have you ever faced this challenge of a customer pushing to get access to this data?
- If so, how have you addressed this challenge?