Hoping the 7000+ community members we have in Product Makers 😄 might be able to share some best practices with me re: how customer success and product teams can work better together. We’ve had some similar posts before about this topic from
I don’t want to bore anyone with stats but some research I got from our team suggests that nearly 70% of product teams say that the products and features they release are not consistently well-received by customers. Ouch!
I’m trying to be a better advisor to my customers and advise them on some best practices that they could try out to improve that type of stat. Of course there are many things that go into building great products but one thing for sure is a deep understanding by product teams about their customers and CS teams (& other GTM teams) can really help with that if they become like best friends with product.
What type of practices do you see at your company that contribute to product and CS working better together?
How do you align interests for these two teams?
How do you foster the voice of customer?
How have you encouraged transparency and empathy towards each other & their teams work?
Thanks for reading and I look forward to the conversation :-)