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Talk product

Talk product

Discuss your product practices, share practical tips, and build the connective skills to build better products.

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251 Topics

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danieltuohyProductboard

posted in Talk product

Success stories or best practices for working with customer feedback at scale (B2C)

Hi community,I’m super curious if anyone has experience working with customer feedback at scale for making great products in a company with a B2C use case. A company that has 100’s of thousands or millions of end-users of your product.Firstly, it would be great to know what processes you are using or tools that work really well to understand your users better. I’m not saying these methods would work really well but just thought I could jot down some questions to spark conversation:Are you periodically posting a NPS survey or some other survey type to your customers with an in-product prompt for example?Does your support team have an efficient process for sharing product feedback with the product team?Do you run some type of community or forum to collect product feedback?Do you have a mature data analytics team that can extract data from places where your customers talk about your product? e.g. social media, forums, support pagesWould you be focusing more on product analytics rather tha

6 days ago

Andrew FragiasProduct Makers Ambassador

posted in Talk product

How do you balance timezones?

Most software companies operate on an international level which can result in your Product and Engineering team being located across continents and time zones. What are some of your best recommendations for maintaining a work life balance and also ensuring communication across the various time zones.

8 days ago

scott.baldwinCommunity Lead

posted in Talk product

How is your organization rethinking the second half of 2022?

Given the changing tech landscape, how is your organization rethinking the second half of 2022?Has your organization taken steps to increase its runway such as freezing hiring plans or layoffs? As the focus shifts from growth to efficiency, have you started finding those efficiencies? If you’re looking for work, have you started seeing a shift in the job market or changes to how startups approach compensation? Are any of your organizations seizing the recruitment opportunity and ramping up hiring now that otherwise hard-to-get talent is becoming available? Are you finding it to be a transparent process or one that is happening behind closed doors?With many startups making, preparing or considering cutbacks, we’re interested in hearing how this uncertainty is playing out for you as product makers.

11 days ago

scott.baldwinCommunity Lead

published in Talk product

Coffee and Community with D'Arcy Doyle, SVP of Sales

Welcome to Coffee and Community, ☕️ where we chat with Productboard executives and leaders about product management, alignment within organizations, and more.In this episode, we spoke with @ddoylesf, SVP of Sales at Productboard, about how a close relationship between product managers and sales can assist in creating products that matter and his thoughts on digital transformation. 👀

13 days ago

cboydaQuestioner

posted in Talk product

Products that evolve human behaviour?

😱 What other products (or training) have you come across that are working towards improving the connection between humans and technology?🎭Gamification has long been touted as strong human-behavior modification, but not how to gamify.🔥Absolutely loved this 15 minute video by Rahul Vohra and wanted to to know if this was of interest to other product managers or just a hopeful unintended result that wasn’t really being directly pursued.🌈 What if our products could actually be more FUN to use...

14 days ago

scott.baldwinCommunity Lead

published in Talk product

Featured Maker: Ronke Majekodunmi

This is part of our bi-weekly series profiling some of our community members at Product Makers. If you’re interested in reading others, check out our previous Featured Makers.This week we’re featuring @Ronke, Sr. Product Manager at PayPal. Ronke was a recent speaker at our Building products that matter, together mini-conference. You can check out her talk on Design Driven Leadership.Starting in ProductHow'd you get started making products that matter?After college, I took a job in tech support for a bankruptcy filing program at LexisNexis, where I supported bankruptcy filing attorneys. Over time, I became the subject matter expert for the engineering team, where they would ask me to represent the voice of the customer, help rank the customer problems, and duplicate bugs in the system. Then, when a content role became available, I applied for it and became the forms creator for the software working with a product manager. I learned a lot from her, and when she left, I was promoted to th

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15 days ago

HassoProduct Makers Ambassador

posted in Talk product

How do you align your CS & Product teams?

Following up on the event yesterday; What methods and techniques does your CS use to keep the PM team aware? what is working for you and what is not?

19 days ago

jenn.smithProductboard

published in Talk product

Fireside chat: Setting OKRs

Feeling lost and unsure as to whether your product strategy is impacting your company’s objectives? Don’t worry, we got you covered. Join our next fireside chat and learn from industry product leaders on how to set impeccable OKRs and drive your product team to ultimate success. Registration is free - so grab your spot today!

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22 days ago

scott.baldwinCommunity Lead

published in Talk product

Featured Maker: Kristin Medlin

This is part of our bi-weekly series profiling some of our community members at Product Makers. If you’re interested in reading others, check out our previous Featured Makers.This week we’re featuring @kmedlin, Director of Research and Development at Collaboratory & HandsOn Connect Cloud Solutions.📣 Starting in Product ManagementHow'd you get started making products that matter?My career started in higher education, where we were struggling to tell our institution's story around community-university partnerships. I jumped to the private sector through a tech transfer agreement, have been a part of every SaaS function over the last 6 years, and am now overseeing all R&D for our product.What's one piece of advice you wish you'd had when you started working in product?There is no such thing as "formal training." This would have helped alleviate the imposter syndrome I felt starting out and encouraged me that building the plane in flight is pretty much the status quo when you're

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25 days ago

Michel HauzeurQuestioner

posted in Talk product

Willingness to pay validation

From your experience, in which steps of your product strategy, do you run the willingnes to pay validation?

27 days ago

AnnieLalQuestioner

posted in Talk product

What's the best platform to build an nurture your community?

Hello everyone, I’m new to product (have worked in marketing for many years) and am on the hunt for a tried, tested and recommended platform to build and nurture our community. The systems we are currently using a disjointed and are just not working for us as we scale. I want something that incorporates forums, help, insights and courses all in one place. A simple Google search returns things like:OpenSocial Circle HoneycommbBut we all know that’s just SEO doing it’s job. I want to know peoples experience using a platform and ideally, have recommendations. I very much appreciate any guidance you can give :)

27 days ago

jessicasaundersProductboard

published in Talk product

Virtual Event: Product Teams Summit

Registration is now open for Product Teams Summit. This event will be held on June 28th at 11am ET/8am PT and will run for just under two hours.From concept and discovery through launch and promotion, the power of collaboration fuels the innovation and efforts of key stakeholders among engineering, product and design teams to propel a product to achieve success.Join us for a virtual conversation centered around the power of collaboration to fuel innovation. We’ll explore the common challenges faced by the teams that make product success happen–and how collaboration conquers all.Speakers include:Karl Rumelhart, Chief Product Officer at Gainsight Will Carey, VP of Product at Umbrage Kendra Fales, Senior Product Manager, Activation at Productboard John Kodumal, CTO & Co-Founder at LaunchDarkly... and more!Sign up for free today

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27 days ago

jenn.smithProductboard

published in Talk product

Register for the June 21st Fireside chat: Effective OKRs

Wanting to set effective OKRs that can help your product teams stay focused and aligned around company objectives… but don’t know where to start? Wait no more! We have that covered in our June 21st Fireside Chat, where our guest panel of product leaders will discuss the ins and outs of creating impactful OKRs. Register for the June fireside chat today!

28 days ago

scott.baldwinCommunity Lead

published in Talk product

Coffee and Community with Srinivas Krishnamurti, VP of Product

Welcome to Coffee and Community, where we chat with Productboard executives and leaders about product management, alignment within organizations, and more.In this episode, I had the pleasure of speaking with @SK_Productboard, VP of Product at Productboard, about what it’s like building a product for product managers, how he ensures that Productboard is choosing the right features to focus on and build, and more.

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1 month ago

jenn.smithProductboard

published in Talk product

AlistairQuestioner

posted in Talk product

Welcome / Failte

Hi to all the product managers / product owners / CPOs in Dublin (and elsewhere in Ireland)!Would love to connect with you and share experiences, problems and solutions.I’m the CPO in a scale-up company (just out of start-up mode). I’ve 25 years experience as a Developer > Project Manager > Company Founder / CEO > CTO. I’m now setting up and leading a Product team as a completely new function in our company.I’ve always been very customer focussed and I think that’s helped me in my career, really looking forward to establishing and running the product team from scratch.I’m a big believer in networking so please do reach out and say Hi.

1 month ago

JDrummerQuestioner

asked in Talk product

Is it possible to mass migrate insights?

Hi,Recently, our portfolio of products has been completely revamped. As I can’t move the current superior top level product container into another superior top level product container, I can’t simply rename our current products and move them where I need them. This means I would have to create a new container and then reassign all relevant insights. I was wondering if there was any way to mass migrate the insights or move a product under another product?Let me know if i’ve explained this properly…Thanks, Jamie

1 month ago

TessamondriaQuestioner

posted in Talk product

Industry-focused product or general training?

Hi! I am just starting in this product ecosystem, and even though I am interested in the media industry, I would like to know if it is better to get general training in product or directly get specific training in media products. In any case, do you have some recommendations to start? thank you!

1 month ago

jenn.smithProductboard

published in Talk product

Fireside chat: How to avoid the top product roadmap fails

To avoid costly team misalignment, you need to understand what NOT to do when creating and sharing your product roadmaps. During our May 25th fireside chat, our expert panel will divulge how to avoid the top roadmap fails, and instead create coherent roadmaps that will rally everyone around the product vision. Register for the how-to fireside chat series now.

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1 month ago

scott.baldwinCommunity Lead

published in Talk product

Featured Maker: Mike McClain

This is part of our bi-weekly series profiling some of our community members at Product Makers. If you’re interested in reading others, check out our previous Featured Makers.This week we’re featuring @Mmcclain, a Product Manager at Prime Technologies. 📣 Starting in Product ManagementHow'd you get started making products that matter?Our company started a new architectural initiative and I was the acting Engineering Manager doing code. There was a role called "product owner" and a title they thought of as "product manager" and right there I was hooked!What's one piece of advice you wish you'd had when you started working in product?(a haiku) One piece of advice? That there will always be more Pieces that you need.📌 Product management todayWhat do you like the most about your work?(another one) Variety is A joy of both work and life. Something new each day!What do you like the least about your work?(Ok maybe the last one but I can't make promises) Hippos and Rhinos Might thrash about,

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1 month ago

jenn.smithProductboard

published in Talk product

Register for the May 25th Fireside Chat: Roadmap Fails

For product managers, it can be a daunting task to maintain a 24/7 up-to-date roadmap that enables teams to have the right level of visibility into what’s being built next (and why). During our next fireside chat, we’ll share all the secrets you need to know to create a jaw-dropping, dynamic product roadmap! Register for the fireside chat series today!

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1 month ago

michelle.fifisProductboard Alumni

posted in Talk product

Techniques for finding user interview participants?

In last week's community event, Michele Hansen shared tips for conducting customer interviews, including how she finds participants and what incentives to offer. Do you have a go-to technique for finding participants? What incentives do you find to be most enticing for your users?

1 month ago

AlistairQuestioner

posted in Talk product

"Designing" connectors

Hi, I’ve been asked to Spec/Design a connector between our product and an external system. Put simply, it’s an API-API connector.The complication is that the configuration on both systems could be different for each customer.We work in an agile development methodology, so I don’t want to write a 100+ page spec that nobody will read.If this was a more typical area of the product, I’d start by identifying users and jobs to be done, and then creating some wireframes.In this case, there are no users (System-System), and there are very few screens beyond the configuration screen, I guess. Even if I did spec/wireframe these, I’d only be covering 5% of the functionality.I’m a bit stuck TBH - looking for ideas for how to start.Thanks

1 month ago

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