Community Code of Conduct

The Product Makers Community ("Community") brings together product managers, leaders, and product teams so they can learn, grow, shape, and advocate for Product Excellence and make products that matter, together. We strive to foster connection, collaboration, and innovation and also balance the needs, safety and interests of all members of this community.

To help achieve this goal, Productboard, ("We") created this Code of Conduct ("Code"), which apply to your use of this Community. This Code also apply to anything that you participate in the real world or online related to Productboard, such as any Productboard sponsored or related conferences and other online or offline events and gatherings hosted by or related to Productboard. Please remember to periodically review this Code, as they will be updated from time to time.

By clicking "Agree", you expressly accept to the following Code of Conduct and you expressly accept to the Productboard Privacy Policy.

1. Guiding Principles

Be friendly, patient, and welcoming. Support a safe environment and help us to ensure that everyone follows this Code.

Be respectful. Not all of us will agree all the time, but disagreement is no excuse for poor behavior and poor manners. It's important to remember that a community where people feel uncomfortable or threatened is not a productive one.

Be careful in the words that you choose. Be kind to others. Do not insult or put down Users. Harassment and other exclusionary behavior are not acceptable.

Try to understand why we disagree. Disagreements, both social and technical, happen all the time. It is important that we resolve disagreements and differing views constructively and with civility. Remember that we're different. The strength of our community comes from its diversity, people from a wide range of backgrounds. Different people have different perspectives on issues. Being unable to understand why someone holds a viewpoint doesn't mean that they're wrong. Don't forget humans make mistakes and blaming each other doesn't get us anywhere. Let's focus on working together to resolve issues and learning from mistakes.

Diversity, Equity, and Inclusion are core principles that guide our work. Our Diversity, Equity, and Inclusion Charter is located here.

Examples of behavior that contributes to creating a positive environment include:

  • Using welcoming and inclusive language
  • Being respectful of differing viewpoints and experiences
  • Referring to people by their preferred pronouns and using gender-neutral pronouns when uncertain
  • Gracefully accepting constructive criticism
  • Focusing on what is best for the community
  • Showing empathy towards other community members

2. Discouraged and/or Prohibited Conduct

2.1 Profile and Personal information

Community Users have the ability to provide Profile Information, and Users control whether the information is public or private. In contrast with Profile Information, Private Information is discouraged and/or prohibited. You are strongly discouraged from sharing your own personal information without safeguards and consideration of risks. You are not allowed to share personal information of others, including through any comment or message posted on Group walls, private or public chats, forums or personal posts. Please see the below distinctions between Profile Information and Personal Information, which is illustrative and are not exhaustive. Additional and updated details about Profile Information is available here.

Profile Information:

  • Name, first and last;
  • Pronouns;
  • Job Title;
  • Member since;
  • Company URL;
  • Industry;
  • Country;
  • The dangerous animal I deal with most is...
  • Favourite Productboard feature;
  • LinkedIn;
  • Twitter;

Personal Information:

  • Password;
  • Home or other address;
  • Social security, passport, or national identity number;
  • Real life, personal, or family photos (these are not permitted to be uploaded for community safety); and
  • Other personally identifiable information.

2.2 Harassment and cyberbullying

We do not tolerate this. Examples include comments or actions meant to:

  • Stalk, bully, intimidate, hurt, attack, abuse or humiliate someone (or something that a person may care about). This includes using or encouraging the use of profanity (swearing);
  • Sexualize someone or something, which would include sexual harassment and sexual bullying in any form;
  • Harass or single out anyone (or something that a person cares about) for ridicule, abuse, malicious attack, or anything similar to that;
  • Call out Code-violating behavior of others publicly. Rather than posting publicly, you should follow the procedure described in Section 4 to let us know of any concerns under the Code. And
  • Incite others to do anything listed above.

2.3 Discriminatory speech or actions

We explicitly honor and welcome diversity of identities and experiences. We will not tolerate any discriminatory speech, content, or actions, including those which are used to condone or encourage inflammatory actions, hate speech, attacks, or any other type of discrimination, based on any of the protected characteristics below:

  • Age;
  • Gender, gender identity and/or expression;
  • Race or perceived race, ethnic or cultural origin;
  • Physical characteristics;
  • Mental or physical disability or disease;
  • Technical ability;
  • Language;
  • Level of experience;
  • Political beliefs;
  • Professional occupation;
  • Religion or religious affiliation;
  • Socioeconomic status; or
  • Veteran status.

2.4 Rights Violating Content

You may not post or contribute content that improperly discloses confidential information, infringes another's intellectual property right, defames another, violates any other laws and regulations, or induces another User to do so.

2.5 Other activities

We remind you of the Guiding Principles listed above. The list of Discouraged and Prohibited Activities list is not meant to be exhaustive.

2.6 Monitoring

We retain the right to remove comments or other contributions that are not aligned to this Code of Conduct, or to suspend temporarily or permanently any members for other behaviors that they deem inappropriate, threatening, offensive, or harmful.

We pledge to prioritize marginalized people's safety over privileged people's comfort. We will not act on complaints regarding:

  • Reasonable communication of boundaries, such as 'leave me alone,' 'go away,' or 'I'm not discussing this with you.'
  • Someone's refusal to explain or debate social justice concepts

3. Termination

Users may voluntarily opt to terminate their participation in Community or as described in the Code, Productboard may terminate a User's account. When a User terminates, s/he may request that Productboard delete his or her activity by following the process outlined in Productboard's Privacy Policy. If Productboard suspends, temporarily or permanently, a User's account under Section 2, Productboard retains the right to maintain a record of the activity leading to the suspension.

4. User Monitoring and Reporting

Users are a powerful part of fostering a Community that achieves the purpose and environment articulated in the Code. Violations of this Code of Conduct should be reported directly to our Productboard team by clicking on the flag button (located at the bottom right hand side of any post). Our team will be notified immediately. Doing so helps keep our community safe at all times. Alternately you can also report concerns by sending an email to: community@productmakers.com.