Everyone has a perception that they are customer-centric, but what do you think truly defines a customer-centric product team? What behaviours, habits, processes, and things happen that set really great teams apart from others?
I’m reminded of Teresa Torres’ point on Continuous Discovery from her book:
At a minimum weekly touchpoints with customers
By the team building the product
Where they conduct small research activities
In pursuit of the desired outcome
Anything else come to mind?